About Bob’s Carpet & Flooring
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I left a 3 star review which was deleted so trying again. Sales process wih Gerard was smooth. I described my vision, price and quality of products and he quickly provided me with exactly what I wanted. 5 stars for him. 5 stars for carpet installer. He did great. 4 stars for tile installer...he got grout on my doors. 4 stars for laminate installer for all the dings to my week old new paint job on walls and baseboards they did during install. I complained about damages so Jimmy came out to verify. 4 stars for him...he didn't really communicate after inspection. Got a call from Art. Didn't ask if I was happy with the project, he just wanted payment. Told him I already paid $20,000 and I was going to hold off paying the remaining $3600 until they paid $400 for touch ups and repainting the doors. He gave me attitude...over $400 for a project that cost over $23,000. I expect near perfection and better customer service for as much as I paid. Fortunately Gerard called next day to settle bill less my damages but Art lost 1 star and 1 customer. They need more guys like Gerard.
We visited our local Lakeland FL store for carpeting. Brandon greeted us as we entered the store. He was cheerful and energetic. He helped us choose our carpet for 2 bedrooms. He measured our rooms the same day. He took his time explaining the process. Within less than 2 weeks our carpet was installed. The installer, Chris, was on time, neat and did an awesome job. We are so pleased with the entire process. We will recommend them to all our friends. Thanks Brandon and Chris!
Lauren, our sales rep at south Dale mabry store was super knowledgeable a,d customer service oriented. We felt very confident in her promise to deliver and she did! The two individuals who installed our flooring, Sergio and Henry, were awesome. They were organized, prompt, efficient and neat! We couldn’t have asked for a better experience! Thank you Lauren, Sergio and Henry!
We were truly pleased with the carpet selection and the installation process. Both men were professional, courteous and completed the installation in one day (moving furniture, removing old carpet, and installing new carpet, amazing!) Dana was truly a pleasure to work with. We were disappointed that there was no follow up courteous call to see how everything went, also we requested additional pricing of carpet for our stairs and never received a call back.
We had a great experience working with Daniel for our new carpet. Daniel is very knowledgeable about flooring and respectful of the budget. He asked questions to find out what we were looking for instead of trying to sell us on a particular product. It took less than two weeks from the first visit to the store to completed installation. Daniel and the installers made getting new carpet fast and easy. We will be contacting Daniel when it’s time to replace the remaining flooring. Would definitely recommend contacting him if you are interested in new flooring.