About Coastal Pool Care Services
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Gunder provided us top notch service for 12 years from the time we moved in to the time we sold the home. He cares about his work and gives great feedback on equipment maintenance as well. As an aside, we got to know him personally and always enjoyed our chats. Give Coastal Pool Care Service a call and you will never have to worry about getting a job done right! Just enjoy a clean pool and relax!
Beware, Only pick this place because my nephew recommended him. Very terrible customer service, and pool got green and when called to let him know, he literally ask me what I wanted him to do. I believe he over charged me, I paid $50 every two weeks for just chemicals. His website say less but when ask he said that was old charges and hasn’t changed it. False advertising! Then he sent me a email stating when he came out my pool pump wasn’t working and I needed some repairs. My pool pump was working so sent him an email asking if he had right customer, he stated yes. I explained that he was at my house that day as stated because you were here just a week ago and that wasn’t my service day and I didn’t receive a notice you were here. He and I proceeded to have several back and forth emails with him stating if I thought he was lying to arguments it was my house. I then decided I was done with his services and rudeness. I also accidentally doubled paid him and just told him I would use that for the next two weeks billing/ pool service which I never received because I terminated his services. I sent him 3 emails requesting my $50 payment for services that were never use and he has ignored all the emails. To this day I have not received my extra payment back. I’m a military spouse and husband is deployed and I truly believe he took advantage of that. I now have a family owned pool service that has been awesome. For $69 a month they do it all, clean pool, clean my filter, chemicals and check on equipment. I have never been so happy and can see the difference big difference from his services to the new place Stay away!!!!!!!!!!!! To their reply: Yes, Gunder you sure did work for me which I was not satisfied. What I wrote was the complete truth!!! You reply is exactly your business practice, dishonest. People reading this review, please stay away!!!!!!!!
I utilized this pool service for 3 weeks, as I had hired them to replace a previous pool service company who I did not feel were doing a good job with the filter cleaning. Coastal's Pool Care Owner quoted me a good price and we agreed on the weekly service. All seemed ok until the rains came. In the past week, my pool went from crystal clear to green. Gunder (the owner, I believe) came out to my home and dumped some chlorine, no water test on a Thursday. He advised he would be back out on Saturday or Sunday, I agreed. The next day, Friday, the pool was greener. I went to Leslie's Pool Supplies and had my water tested and had to spend $135 on chemicals to fix the pool I then canceled my service via phone with Gunder, he was cordial, at first. I also advised him I had sent an email to cancel, just to ensure I covered all bases. The email thread below is all you need to know. Jason D wrote: May 2, 2020, 6:31 PM (2 days ago) to Coastal The pool should not turn green with a weekly service. The chlorine treatment was not enough and the water was not tested appropriately. This is going to look great on your Google review. Thank you. Have a wonderful weekend. Jason On Sat, May 2, 2020, 5:47 PM Coastal Pool Care Service wrote: You have some nerve. I started three weeks ago. Everything was ok. I told you I take care of some stuff this Sunday. You agreed. Keep your lies for you self idiot. Why did I have a bad feeling from the beginning? Being 15 years in the business I know people like you. Gunder Costal Pool Care Service llc. On May 2, 2020, at 1:25 PM, Jason wrote: Good afternoon, Please cancel all future pool services for "address removed". My pool is now extremely green and I had to spend $135 on chemicals and shock treatment for the pool just a moment ago. I am extremely disappointed in this service, as I expected the chemicals to be applied weekly to ensure the pool does not lose its clarity. There is no need to call or visit again. Please send me the outstanding bill for any services rendered that I owe. Jason D
I highly recommend Gunder for pool care services! He is professional, reasonably priced and, most of all, reliable. My pool always looks great!
Mr. Zimmermann is amazing!!! We had a swamp, a busted timer, a busted pump, and a broken pool cleaner. Mr Zimmermann turned the swamp into a beautiful pool, replaced the timer which is working beautifully, replaced the pump AND moved it so we could put a gate up behind it, and explained the various pool cleaners to me so I could make a good decision on which one to purchase! He even put it together for me and it works GREAT!!! He services our pool weekly and all we have to do is enjoy swimming which our family does almost daily! Thank you Mr. Zimmermann for the great job!!! We are loving our pool!!! 😃😃😃 Vickie Jones